Secrets Moxché Playa del Carmen - Adults Only - All Inclusive

The hotel is amazing, the staff very polite and friendly. The spa is the paradise. The service are very personalized once the staff learn your name, all the time your are treated with respect and like a VIP person, always inquiring if you need something else and how you feel.

This is one of the most incredible hotels in Riviera Maya. It's extremely relaxing, with multiple areas to swim and lounge in. The design of each area is so well thought out, so if you want to listen to live music at the main pool by the ocean, or have a quiet time in another pool, lay in a hammock over the water, or relax in a cenote style pool area, you can suit your mood on any given day. The restaurants have excellent high quality food, plenty of options on the menus and of course high service standards by all of the waiting staff in both the restaurants and bars. From the moment you enter the lobby you have breathtaking views of the ocean and main hotel areas. The staff that greet you and the reception staff are extremely professional and they all give a service that is above the levels of other hotels in the region. The entertainment at night was excellent, with many acts playing back to back with a smooth transition and the audio/lighting was perfectly matched to the events. The lay out and interior design of the suites are just incredible. I loved everything about them and it was just pure luxury to stay there in one of the most comfortable beds I've ever stayed in. I can't wait to go back to this hotel and I'm sure I will have multiple visits in the future. Excellent job on the new opening of this hotel, it certainly lived up to the hype and the expectation I had going there. This adults only Secrets resort is worth every penny and I wouldn't hesitate to stay there again.

We had such a wonderful time at this location. Even though it rained almost the entire time, we were out in the pool having a blast. Here is something to be aware of, they want to give you a "tour" of the location to become a "member". That took half our first morning and we were not getting out of there until we paid thousands of dollars to be members. Say NO to anything free and enjoy your stay because that portion is a scam!

This property is incredibly beautiful! The rooms were well appointed and the food was incredible. As always when we travel to this part of the world, service is unmatched. Demetrio at the Mexican restaurant gave us some of the best service we have ever had in any restaurant. He took great care to ensure that nothing that was served to me contained any of my food allergens. His recommendations were spot on. Enrique at the Japanese restaurant was also incredible. He explained our dishes and was incredibly attentive throughout our dinner. Roxanna, who provided drink service on the beach, was also incredible. We purposefully sat in her area all the days we were there because of her.

Love love love - everything was outstanding!!! The bed was so comfortable- the pools were beautiful!! The staff were extraordinary - The French restaurant was one of the best meals I’ve ever had - shout out to Louis(Lui) our fabulous server! Jacob the manager at Suki was so friendly! Victor at breakfast & Piyo our concierge were also outstanding! And not to forget Ceaser at the bar always with a smile ! Thank you ye made it all wonderful! Will definitely be back !